Shipping & Pickup Policy

Pickup may be arranged at 8950 Westpark Dr, Suite 212, Houston, Texas 77063. Contact Pera Outlet before visiting to confirm the item, pickup time, responsible recipient, and any identification or payment requirements.

Delivery is not automatically included. Availability, service area, carrier, price, expected timing, access requirements, and installation—if any—must be agreed in writing for each order.

Any delivery or pickup date is an estimate until specifically confirmed. Delays may occur because of inventory, traffic, weather, carrier operations, or other circumstances outside reasonable control. Pera Outlet will communicate material changes when possible.

The customer or authorized recipient should inspect the packaging and product at pickup or delivery and report visible damage immediately. Follow the Return Policy for concealed damage or defects discovered afterward.

Customers are responsible for providing an accurate address, safe access, and relevant building or stair information before delivery. Additional costs caused by inaccurate information or failed access may be charged if agreed and permitted by law.