Return Policy

Pera Outlet does not accept returns for change of mind, preference, incorrect size selection, or a feature the customer no longer wants after purchase. Ask questions and confirm dimensions, specifications, condition, and compatibility before paying.

If a TV is damaged or does not function as represented when received, contact Pera Outlet promptly through WhatsApp at +1 681-389-1305. Eligibility will be assessed from the item condition, sale record, and available evidence.

Inspect the box and TV as soon as reasonably possible after pickup or delivery. Keep the product, packaging, accessories, serial information, and proof of purchase. Photos, video, and a clear description of the issue may be requested.

Do not transport or ship an item back until Pera Outlet provides return instructions. Unauthorized returns may be refused. Returned items must include the agreed components and remain in substantially the same condition, apart from the reported defect or damage.

After inspection, Pera Outlet may offer a repair, replacement, or approved refund as appropriate to the circumstances, the written sale terms, and applicable law. No outcome is guaranteed before the claim is reviewed.