Payment resolution
Refund Policy
Pera Outlet does not offer change-of-mind refunds. Refunds are considered only for approved damaged or defective product claims, subject to applicable law.
Eligibility
A refund may be considered after Pera Outlet verifies that an item was damaged or defective when received and determines that another appropriate remedy is unavailable or unsuitable. Proof of purchase and compliance with the Return Policy are required.
Non-refundable situations
Refunds are not provided for buyer's remorse, changes in preference, incorrect measurements, failure to check compatibility, accidental damage after receipt, misuse, unauthorized repair, or normal wear unless required by law.
Approval and amount
Any approved amount will be communicated in writing. Original delivery, installation, or third-party charges may be excluded unless the charge is directly connected to an eligible claim or applicable law requires reimbursement.
How refunds are issued
The refund method and timing depend on the payment method used and will be confirmed with the customer. Financial institutions and payment services may require additional processing time outside Pera Outlet's control.
Questions about this policy?
Contact Pera Outlet before placing an order.